Happy with Our Service?
If you would like to write in to thank us or tell us about a particular member of our team that you would like to praise (read previous testimonials), simply put your thoughts in a letter and send it to:
Customer Liaison Manager,
Debt Free Me
Glenfield Park Two,
Blakewater Road,
Blackburn,
BB1 5QH.
Not Happy?
It is our aim to offer all our clients the best possible service, we are 100% committed to this.
We will only know if clients are unhappy with our service by being informed, so please do get in touch if you feel we have not delivered the quality you expected.
All complaints will be investigated and dealt with. Our aim is to resolve any complaint as quickly as possible.
Complaints Procedure
All complaints will be dealt with and investigated. Our aim is to resolve any complaint as quickly as possible. Many complaints can be resolved informally. Simply by discussing your issue or grievance with a member of our senior staff. Complaints may be resolved to everyone's satisfaction quicker if raised in such a way.
We aim to provide a first-class service at all times. However, if you feel, after discussing the matter with a senior member of staff, that it has not been resolved and the complaint is regarding the standard of service you have received, or any matter regarding us, the following procedure is available to you to resolve the situation.
In the first instance please address any complaint to:
Customer Liaison Manager,
Debt Free Me
Glenfield Park Two,
Blakewater Road,
Blackburn,
BB1 5QH.
Alternatively, telephone us on 01254 660555 or you can e-mail us on help@debtfreeme.info.
If we cannot give you a final decision by four weeks from the day we receive your complaint we will explain why and tell you when we hope to reach a decision. Our decision is final and based on evidence presented. If You feel that there is any new evidence or information that may change our decision you have the right to make an appeal.
Financial Ombudsman Service
Should you remain dissatisfied or fail to receive a final answer within eight weeks of us receiving your complaint you have the right, in addition, to refer the matter to:
Financial Ombudsman Service,
South Quay Plaza,
183 Marsh Wall,
London,
E14 9SR.
Or alternatively you can call them on 0845 080 1800.
* N.B. The timescales given above are dependent upon us receiving information requested from all parties.
