What Is The Debt Resolution Forum?
The Debt Resolution Forum (DRF) is a regulatory organisation that "promotes standards for debtors' financial problems, focussed on the quality of the advice provided".
Basically, the DRF ensure that of its members follow a strict set of guidelines in order to providedebtors with the best possible service. Members must not only adhere the OFT's Debt Management Guidance, but also the extra standards specific to its members.
All members of the Debt Resolution must provide advice which is:
free at the point when they are first contacted by the debtor
transparent as to the basis of fees and charges collected
clear as to the risks arising in each of the options available
based on full knowledge of the debtor's financial and personal situation as disclosed to the member by the debtor
provided on a basis which is intended to lead ultimately to the financial rehabilitation of the debtor
takes into account the attitude of the debtor to risk, where appropriate
Debt Free Me fully believe in a regulated, fair debt management industry, and as such we are founder members of the Debt Resolution Forum. As a member we must strictly follow their strict standards as well as receive regular, independent audits. Being a member also allows out staff to gain qualification in CertDR, the first recognised qualification in the debt management industry.
Members of the Debt Resolution Forum are required to train all client-facing staff to the standards contained within the Certificate in Debt Resolution (CertDR) – to either the Award or Certificate standard as the member deems appropriate, or to a standard that can be demonstrated is similar to these qualifications.
Debt Resolution Forum Standards (opens in PDF)