Each individual will have different circumstances and creditors for us to deal with and not everybody's debt plan will have the same amount of work involved. Any costs incurred are paid over a period of time.
A typical plan costs £495 but solutions vary and this may not be the actual cost to you. £25 per month is a tracking fee and covers the items listed below. We, as a company, are completely transparent about how much it costs to provide our service and how much it will cost to administer your plan.
View our fees here - If you have any questions call us on 0800 988 7701.
Even though it is likely we will stop interest and charges and get significant debt reductions for you, we can not promise this.
A Brief Outline Of The Work We Do When Your File Arrives
Step 1: Your creditors will be contacted by letter once your file has arrived at the office. We will ask your creditors to note on their files that you have instructed Debt Free Me to deal with your financial situation. We also request from your creditors a current, up-to-date balance of your account and ask that further interest and charges are stopped. Within a period of 3-6 weeks (allowing time for your creditors to reply with outstanding balances) we will commence negotiations with your creditors. It is at this time that we make token payments to your creditors as a gesture of goodwill to show them things are moving in the right direction. We will also call and write to let you know that your file has arrived and our experts have confirmed that the solution is correct. It is also at this time we can answer any further questions you may have. Creditor negotiations will begin and will be ongoing.
Step 2: We will call you and discuss your Common Financial Statement (CFS) and make any amendments necessary, you will then receive a draft copy. Note: This must be returned to the office, signed with any alterations you may have made clearly marked.
Please ensure that this document is sent back to our office as quickly as possible. This will improve the level of service to you and your creditors.
Once we have received the CFS we will then confirm to you how much your Single Payment Plan is, when the payments will commence and we will send you a new standing order mandate for the agreed amount. The payments will then commence of the agreed affordable amounts to your creditors via us.
What Our Fee Covers
From your monthly payments, a £25.00 tracking fee will be maintained by us to cover the costs for:
1st Class Freepost envelopes so that you can forward any correspondence for us to deal with
home visit from a trained advisor
support via email, text, written response or phone
negotiation for full & final settlements
ongoing negotiations with your creditors to cease interest & charges
trained advisors to give advice on any problems or issues you may have
all enquiries will be dealt with promptly and immediate action taken where necessary
correspondence with your creditors
we track cheque payments that we send to creditors to enable us to monitor your accounts
all court papers advised on and court claim forms completed by our legal team
all administration costs
long opening hours to ensure that you can reach support or assistance at a time to suit you
you will receive monthly statements to show you all payments made
reviews will be carried out every 6 months and ongoing support is provided
we will telephone and write to you at every stage of our proceedings to keep you fully informed
The time-scales of the agreements vary from creditor to creditor, however agreements are usually in place within the first three months of negotiations. It is at this point that you may receive demanding letters, these are automatically printed and will continue until we have finished negotiations with your creditors. It is only then that your details will be removed from the billing computer's database.
If any of your creditors contact you, do not get into long conversations with them!
Our aim is to work for you and not for your creditors.
We've been helping clients with financial problems for many years now, and we can use that wealth of experience to find a solution.
Whatever you're going through, whether you think it's a big or a small problem, don't bottle it up. We're here to help you, just call us now for free on 0800 988 7701 or use the contact form and we'll call you back.
When you contact us, we will listen to your situation, and if you qualify for our help, we'll arrange a free, confidential, face-to-face appointment with an expert consultant who will explain your options in detail.
Don't worry if you don't qualify for our help, we will point you in the right direction.
The outstanding feature of our service, from a customer point-of-view, is the personal advisors who visit customers in their homes, providing free insolvency advice and a debt assessment, and offering debt management or IVAs where appropriate. We do our best to hold your hand through the entire process, so you can leave it to us and start living a life free from debt worries!
Please phone us if you are worried about your debts; call free on 0800 988 7701.